Central control of branch operations
Whether in retail, hospitality, banking or other public services, guardstack gives your company effortless monitoring of the relevant technologies, to increase the efficiency of your branch operations and the quality of the customer experience.
New requirements from digitalisation
Modern omnichannel strategies enable a seamless customer experience across different platforms. They connect online shopping, in-store checkout systems and entirely new services based on virtual reality (VR) or artificial intelligence (AI).
Synthetic
monitoring
With so-called “synthetic users”, the performance and availability of your applications in branch businesses can be actively checked. These innovative monitoring tools simulate real user interactions towards the central systems, continuously check the availability and response times of your applications, and identify problems before employees or customers are affected.
“An often underestimated effect of improved computer system availability is rising user satisfaction. After all, every technical fault means stress for employees, who have to defend themselves and apologise to disappointed customers. That is another reason to reduce technical restrictions as far as possible.”
Joerg Ambrozy | CEO
guardstack
Monitoring environmental conditions
With guardstack, you keep a close eye on environmental conditions so that heating, cooling and ventilation can be precisely controlled. This saves real money and reduces your ecological footprint. A pleasant indoor climate also contributes to the well-being of employees and customers in the branches. This increases employee productivity, as they feel more comfortable, while customers stay longer in your branches, which has a positive effect on your business.
Branch monitoring
with guardstack
guardstack gives branch businesses the security of being able to check the operational readiness of their branches at any time. Based on seamless monitoring of IT, OT and IoT infrastructure as well as business applications and customer self-services, the solution ensures fail-safe services.
Early detection
of disruptions
Our continuous monitoring detects potential disruptions and faults in the IT systems of individual branches or the overall network at an early stage. Whether application problems, hardware problems, software errors or network failures, guardstack lets you identify and resolve these problems before the working day begins for your employees. That means less downtime and more time for what really matters: trouble-free operation!
Movement
monitoring
guardstack lets you reliably capture visitor numbers and movement data in your branches with a wide range of compatible sensors. On this basis, you can optimise floor layouts, identify inefficient processes and ensure employees make the best use of their working time. By analysing and evaluating the movements and interactions of your customers, you can better understand their needs and adapt sales strategies. Security breaches can also be detected quickly, and escape and evacuation plans optimised.
Further applications
Manufacturing
One system for equipment, network and site provides full transparency across the entire production campus.
Insurance
Increase customer satisfaction with fail-safe customer portals and central control of branch operations.
Retail
Securely deliver and monitor customer experiences that connect in-store checkout systems and online services.
